Yellow pages usa5/26/2023 ![]() Should you have any further questions, always feel free to contact our customer service department first at 866.791.8797 and you will find we have some of the friendliest representatives ready to help you." Although we do understand that there are a small percentage of businesses that place their order by mistake, when requested, US Yellow agrees to cancel the order if we are contacted and advised of the error. We regret that some customers do not take the time to read the solicitation, but we are confident that the solicitation is fair, clear and unambiguous and is not deceptive in any way. US Yellow has been in the yellow page publishing business for almost 20 years and provides a legitimate business resource to many happy clients. The United States Postal Service has also found that the Listing Order Form meets all of the Postal Services statutory and regulatory requirements. Our Listing Order Form has been scrutinized by numerous Attoneys General around the United States. At the top of the document in large font and all capital letters the solicitation clearly states that it is a "LISTING ORDER FORM" in order to make it absolutely clear that the purpose of the form is to order a service. "US Yellow has expended great effort to assure that our solicitation format is clear and unambiguous and cannot be reasonably construed as a "business update for" or as an invoice. Customers that dispute the transaction report that they are provided with an order form via mail that is deceptively disguised as a business update form. According to information in BBB files small businesses and organizations across the country have contacted the BBB regarding complaints concerning billing contacts for unauthorized purchases for directory advertising listings. On October 17, 2017, BBB mailed a letter to US-Yellow Pages with concerns regarding a pattern of consumer complaints.
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